We support a wide range of lessons, from 1-on-1 private lessons to group lessons and on-demand learning. We have teachers with experience in both online lessons and offline lectures and demonstrations.
How do I register as a member?expand_more
Answer）Registration is conducted through social media. There is no fee for this.
What is the lesson content?expand_more
Answer）The teacher and you will discuss the lesson content and come to an agreement. Lessons range from JLPT preparation courses to free-form chat to brush up on your Japanese conversation skills.
What if I need to cancel a lesson?expand_more
Answer）Cancellations can be made up to 48 hours in advance. You can get 100% of your points back as long as the cancellation is within 48 hours.
What if the teacher cancels a lesson?expand_more
Answer）Usually teachers don’t cancel lessons unless it’s a matter of emergency. However, if they do, they will make the cancellation from the teacher’s screen.
Who’s time zone is on the display time?expand_more
Answer）The display time is the local time on your device.
How do I contact my teacher?expand_more
Answer）You can contact your teacher by sending them a message from the teacher’s introduction page.
Can I take group lessons (e.g. with friends)?expand_more
Answer）Yes. Just contact the teacher and they will register you for group lessons (one teacher for multiple students). The lessons are cheaper this way.
How do I purchase points?expand_more
Answer）We accept credit cards (Visa, JTB, American Express, etc.) and PayPal. With our special monthly subscription, on top of your private lessons, you will have unlimited access to over 500 additional videos. These videos include lectures from licensed Japanese language teachers. You will also receive extra points with the monthly subscription as a bonus. The points are valid for 6 months from the time of purchase.
* For example, if you have weekly private lessons, you can spend the remaining days of that week studying Japanese language videos (over 500 available).
I’m worried about providing my credit card information. What should I do?expand_more
Answer）We do not store payment information on our database. We use reliable industry-standard payment services such as Stripe and Paypal to process payments, so your information will be safe.
Can I get a refund?expand_more
Answer）As of March 2021, refunds are no longer available. Please use your remaining points for online lessons. If you have any questions, please contact customer support.
I can’t find a time slot that fits my schedule. What should I do?expand_more
Answer）Please send a message to your teacher, and the two of you can work out available times and curriculum restructuring.
The lesson did not go well. I want a refund.expand_more
Answer）Please contact customer support. We will investigate the situation and contact you again.
The teacher didn’t come. I want a refund.expand_more
Answer）Please contact customer support, as we will respond individually toward this matter.